Owners often know their operations are inefficient, but they don't know the specific points of failure. This leads to throwing more people at a problem that could be fixed with 10 lines of code.
- Shadow IT: Spreadsheets that only one person can manage.
- Manual Tax: Hours spent re-typing data from one system to another.
- Data Blindness: No real-time visibility into the actual profitability of a job or run.