In many manufacturing and fleet environments, critical information exists only in the heads of a few veteran employees. This creates a massive single-point-of-failure risk.
- Succession Risk: New hires take months to learn "the secret handshake" of your equipment.
- Inconsistency: Shift A and Shift B operate differently based on who is on the floor.
- Operational Fragility: Production stops because "only Bob knows how to clear that jam."